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Frequently asked questions:

Do I get charged as soon as I provide my credit card information?
Your credit card will be charged when you make the purchase. If for some reason the product is no longer available, your credit card will be credited in full.

Is my personal information safe?
Absolutely! We will only share your name with the merchant. We don't share your personal information with anyone else.

Can I give my certificate to a friend as a gift?
Yes.

I have not received my certificate yet. What should I do?
It takes about 5-10 working days to get the certificates to you after purchase. We mail all the certificates VIA certified mail and your signature is requited on delivery. If you wish to have the certificate(s) sooner, you may pick them up at our office after purchase. A photo ID will be required at the time of pick up. Please feel free contact us during standard business hours 408.243.8450 for more details.

Do I have to use my certificates on the same day I buy it?
No. Some certificates have an expiration date, but typically you have weeks if not months before needing to use them. You should however check the terms listed on the certificate when received.

If I don't use the full value of the certificate in one visit, can I use the remaining balance later?
No. Unless otherwise stated on the certificate, the entire amount must be used at one visit. No store credit / refund will be issued for the remaining balance.

What if the business for my certificate closes down?
We'll make sure you get your money back if the business closes down within 30 days from the date of the certificate purchase.

Can I return my certificate(s) for a refund?
All purchases are final and no refunds will be issued, except if the certificate merchant closes down within 30 days from the date of the certificate purchase.

Can I use my certificate for Tax?
Unless otherwise stated on the certificate, applicable sales tax must be paid separately at time of use.

Can I use my certificate for Gratuity?
Unless otherwise stated on the certificate, Gratuity must be paid separately at time of use. 18% Gratuity on the full balance is much appreciated by the merchant.

Can I use my certificate in conjunction with other merchant promotions?
Unless otherwise stated on the certificate, you may use your certificate in conjunction with any other offer and/or promotion.

How can I list my business on your site?
Email newbiz@bestofthebaytv.com and provide a brief description of your product and/or service. We’ll get back to you typically within 48 hours.

Who am I buying the certificates from?
This shopping experience is brought to you by the producers of Best of the Bay and Best of LA TV.

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